Frequently asked questions
What is the return policy?
Because our products are living plants and curated gift pieces, we’re unable to accept traditional returns. However, your experience matters deeply to us, and we’re here to make things right if something isn’t as expected.
If there’s an issue with your order or if your gift arrives damaged or not in perfect condition, please reach out to us within 24 hours of delivery.
Kindly include a photo so we can understand what happened and assist you quickly.
We will gladly offer a replacement or appropriate solution to ensure your experience reflects the quality and care we stand for.
Are any purchases final sale?
All sales are final due to the perishable and curated nature of our plant gifts.
If your order arrives damaged or not as expected, please contact us within 24 hours of delivery with a photo, and we’ll make it right.
Orders may be modified or canceled within 2 hours of purchase.
When will my gift be delivered to my recipient?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location, but most orders arrive within a 4-hour window from the time of purchase.
Where are your gifts prepared?
Each potted gift is carefully arranged and prepared in Cypress, Texas.
How much does shipping cost?
We offer a flat delivery rate of $16, providing a seamless and reliable experience from our hands to their door.